Indira Gandhi National Open University created the IGRAM IGNOU portal to settle grievances of students in an effective and impartial way. There are 31 grievances categories mentioned on the portal.
Why Do You Need the IGRAM IGNOU Portal?
What happens when you are stuck in University?
You contact the study centre for help, but they don’t provide the proper information.
Do you know why? Because they don’t have enough resources.
This is where the IGNOU grievance cell comes in. It is an easy way to raise complaints. You can submit grievances through this platform, or ask any question related to university without visiting a study center or regional office.
This step-by-step guide will help you through how to submit complaints in the IGNOU IGRAM portal.
What Is IGRAM IGNOU?
IGRAM IGNOU stands for IGNOU Grievance Redressal and Management. It is a complaint / online grievance portal where students can lodge a complaint without paying any fee.
Students can complain on this website such as. Assignment marks not showing, result not being updated, delivery status of study material, etc.
You can also track IGNOU grievance status through the portal and receive updates on its resolution.
Benefits of Using IGNOU IGRAM
Most universities in India, including Indira Gandhi National Open University, provide an online grievance portal. The IGRAM IGNOU portal is an easy and convenient way for students to raise their concerns.
It helps ensure that the university’s services meet the needs of students and quickly addresses any issues that come up.
How the IGRAM IGNOU Portal Works
Once you submit a complaint on the portal, the official team will respond directly on the dashboard. The university’s management is dedicated to addressing students’ problems, and if you’re having difficulties, using the IGRAM portal is one of the best ways to resolve them.
You’ll get updates on your complaint as soon as the issue is resolved. Here’s how to use the IGRAM IGNOU portal step-by-step:
How to file a complaint in IGNOU University using IGRAM
Have you ever thought it would be enough to complain at the regional center?
Is it possible to visit the regional center regularly? Probably not.
Let’s start the process of IGNOU IGRAM for your query. The same process can be repeated for any category as well.
Go to the official website and click on “Student Grievances” under the Student Support menu.
Choose the category of your complaint (e.g., assignment marks, study material, etc.)
Choose the “Subject” option.
Click next and fill in the basics details.
Write your IGNOU complaint or question in the box.
Upload documents (If applicable).
Click “Submit.”
How to track IGNOU grievance status
After submitting the request, you must be wondering about how to check the IGNOU complaint status? Check here step by step.
- Go to the IGRAM portal.
- Click on “Track Grievance Response Status.”
- Enter your GST token number.
- Click the button to check the status of your complaint.
Note: Sometimes it takes longer than usual, so you need to wait while tracking IGNOU grievance status.
Common Types of Grievances on the IGRAM IGNOU Portal
Here are some of the most common IGNOU student grievance and examples of how you can use the portal to solve them:
Fresh Admission
You can inquire about eligibility, fees, or the status of your admission if it hasn’t been confirmed.
Example: “Why is my admission status not confirmed?”
Study materials
It is one of the major problems every student has to deal with. You are not alone if you have not received the books.
Check the following category: you may raise a complaint.
- Not received
- Wrong medium
- Incomplete set of Books
- Wrong material received
- E-study material link.
Question– my admission has been confirmed, but I didn’t receive my study material, Please provide an update.
Assignments
If your assignment marks haven’t been updated, you can submit a grievance with your assignment acknowledgment slip.
Example: “I submitted my assignment, but the marks are not updated.”
Marksheet & Provisional Certificate
If you haven’t received your marksheet or certificate, you can raise a complaint on IGNOU IGRAM portal.
Example: “I have not received my Marksheet & provisional certificate yet, my result declared in the December 2023 session.
Re-evaluation
If your result is not declared within the time, you can raise a complaint. It will help the student who wants re-evaluation results.
Example: I requested a re-evaluation for the TEE exam in June 2024; however, the result of Begla135 is not yet available.
Other Ways to Raise Your Complaints with IGNOU
If you are not satisfied with iGRAM, there are other options to raise your grievance in IGNOU University. Some of them are listed below:
RTI: You can file an RTI to get a response within 30 days. This can be helpful if you’ve been waiting for a long time.
Email: You can email the Student Service Centre at [email protected].
Helpline Numbers: Call IGNOU’s toll-free numbers at 011-29571301 or 011-29571528 for assistance. However, response times may vary.
My Experience with IGRAM IGNOU
Recently, a student contacted me because he hadn’t received his marksheet for six months, even after visiting the regional center. I recommended he try the IGRAM IGNOU portal.
After four days, the university sent him an email asking for his correspondence address, and within 20-25 days, he received his marksheet.
Conclusion
The IGRAM portal allows students to submit IGNOU complaints easily.
No matter how big your query is, whether your complaint is related to assignment marks, study material or many more. This platform gives us a direct answer.
Instead of visiting study centers daily, you can file your complaint online and track its progress in real-time.
If you’re facing any problems, use IGRAM IGNOU—it’s designed to make your life easier, so you can focus on your studies.
Ansari Institute is a leading educational website dedicated to providing comprehensive support to IGNOU and NIOS learners. With over 15 years of experience, we specialize in various services, including: Admission support, Solved assignments, Notes & suggestions, RTI support and many more
Our primary focus is to assist students of IGNOU University and NIOS Board in achieving their academic goals with ease and confidence.
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How can I submit the application form “s fees? Please help me
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I did not get my Marksheet and Degree certificate.
Don’t worry about your Marksheet and Degree certificate. if you need more information email us – [email protected]