IGRAM IGNOU 2026: How to File a Complaint & Check Grievance Status

If you are facing an issue with IGNOU admission, assignment marks, result updates, study material delays or other university services, you can submit a complaint.

The IGRAM IGNOU portal allows students to submit grievances online and check the response or status of their complaints on official IGRAM portal at https://igram.ignou.ac.in.

You can Use it to:

• Submit a new grievance
• Check grievance response status
• Find GST/token information

In this detailed guide, you’ll learn how to file a complaint on the IGRAM IGNOU portal and what to do if your grievance is not resolved.

What is IGRAM IGNOU?

IGRAM stands for IGNOU Grievance Redressal and Management.

It is a grievance-redressal platform developed by Indira Gandhi National Open University to help students raise issues related to university services online.

You can submit your grievance including

• Admission confirmation delays
• Assignment submission not updated
• Exam form or hall ticket issues
• Revaluation or result discrepancies

What Issues Can You Report?

How Does IGRAM IGNOU Help Students?

IGNOU students may need to contact different departments, study centres or Regional Centres depending on their issue. The IGRAM portal provides an online way to submit a grievance without visiting an IGNOU office in person.

Benefits of IGNOU Grievance Portal

• No need to visit a study center or regional center.
• Easily track your complaint status.
• More than 30 Grievance categories.
• Completely free to use.

How the IGNOU IGRAM Portal Works

After you submit a grievance, you can use the portal to check its response or status. The concerned department may provide an update.

How to File a Complaint

Follow these steps to raise your complaint online:

1. Go to the official portal www.igram.ignou.ac.in 
2. Choose the Category (e.g., assignment marks).
3. Choose the “Subject” option.
4. Click next and fill in the basic details.
5. Write your question in the box.
6. Upload documents (If applicable).
7. Click “Submit.”

Once submitted, you can track your IGNOU grievance status from the same dashboard.

If your IGNOU assignment marks are not updated, first check your assignment status and then raise a grievance if necessary.

Sample IGRAM Complaint

Example:

Subject: Assignment marks not updated for BAM assignment

Description:
My assignment for Bevae181 was submitted at my study centre on 15/03/2026. However, the assignment marks are not yet updated in my grade card. I have attached the acknowledgement slip for reference. Kindly check and update my assignment marks.

Include the following details in your complaint:

• Enrollment number
• Programme
• Course code
• Session
• Regional Centre
• Study Centre
• Submission date
• Problem
• Proof/document

What Is the GST Token Number in IGNOU?

After submitting your grievance, the portal provides a GST Token Number (grievance tracking/reference number). Keep this number safe because you may need it to check the status of your complaint.

How to Check IGNOU IGRAM Grievance Status

1. Open the official iGRAM portal.
2. Select Track Grievance Response Status.
3. Enter your GST Token Number.
4. Click Get Status.
5. Check the latest response/update.

What Information Can You See?

• Grievance/reference details
• Current response/status
• IGNOU’s reply/update

How Long Does IGNOU IGRAM Take to Respond?

The time may depend on the type of complaint, concerned division and workload. If you have not received a response after a reasonable period, check the grievance status and follow up with the concerned department or Regional Centre

IGRAM IGNOU Helpline & Contact Information

If you face any issues while submitting your complaint, you can contact the IGNOU Grievance Cell directly through these channels:

Other Ways to raise issue

If you’re not satisfied with the reply, you can try other options:

• Email: Student Service Centre –ssc@ignou.ac.in.
• Helpline Numbers: 011- 29572513, 011- 29572514.
• RTI: File an RTI if your issue remains unresolved.

Common Types of Complaints

Students frequently file complaints related to:

• IGNOU Admission status Delay
• Assignment marks not updated
• Study Material Not Received
• Hall Ticket Error
• Grade Card Not Updated
• Result Pending

Conclusion

The IGRAM IGNOU portal allows students to raise grievances online and check their response status.

Whether your issue is related to assignment marks, study material, examination, results or certificates, you can submit a complaint.